Terms and Conditions & Privacy Policy

Effective Date: 15 July 2025
Website: www.doyenplanning.com.au
ABN: 84 684 735 733
Business Address: PO Box 763, Bulimba, QLD 4171

1. Acceptance of Terms

By accessing or using this website, purchasing any services, or engaging Doyen Planning Pty Ltd (“we”, “us”, “our”), you agree to be bound by these Terms and Conditions.

2. Services Offered

We provide downloadable reports, paid consultations, and general planning-related advice, both free and paid, through our website and direct communication.

Acceptance of our services may occur via:

• Returning a signed agreement or accepting a quote
• Providing instructions after receiving our terms
• Accepting via email or online booking
• Oral confirmation

3. Fees, Quotes & Billing

We may provide fixed quotes or fee estimates. If quoting a fixed fee, this covers only the work specified. Additional or more complex tasks will incur further charges.

Where fees are charged hourly, these will reflect the seniority of the staff involved. Estimates may change based on the complexity or scope of work.

4. Payment Terms

• All payments are processed securely via Stripe unless otherwise agreed.
• Invoices are payable within 14 days unless stated otherwise.
• Interest may be charged on overdue amounts at the Reserve Bank of Australia cash rate plus 2%.

5. Cancellation and Termination

By You: You may terminate our agreement at any time with immediate effect.

By Us: We may cease acting for you if:

• You fail to pay invoices
• You withhold or delay instructions
• You provide misleading information
• A conflict of interest arises
• You engage another planner without our consent
• We reasonably believe trust has been lost

On Termination:

• You must pay for all work performed up to the date of termination
• For fixed fees, a pro-rata charge may apply
• We may retain documents until outstanding amounts are settled

6. Suspension of Services

We may suspend work if an invoice remains unpaid after the due date.

7. Liability and Disclaimers

• All planning advice provided is general in nature and does not constitute legal or financial advice.
• Planning rules, codes, and overlays are subject to change.
• We do not guarantee approvals or outcomes from Councils or State agencies.
• We accept no liability for losses arising from reliance on outdated or misunderstood content from this website.

8. Intellectual Property

All content on this website (including reports, downloads, and tools) remains our intellectual property and must not be copied, resold, or redistributed without permission.

9. External Links and Third Parties

Our website may include links to third-party sites. We are not responsible for their content or privacy practices.

10. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of Queensland courts.

PRIVACY POLICY

Effective Date: 15 July 2025

Website: www.doyenplanning.com.au

1. Overview

Doyen Planning Pty Ltd is committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Property address
• Payment details (via Stripe)
• IP address and browsing behaviour (via Google services)

3. How We Collect Your Information

• When you complete forms on our website
• When you purchase a service
• When you email, call, or otherwise contact us
• When you interact with our emails or marketing content

4. How We Use Your Information

We use your personal data to:

• Provide planning services and reports
• Communicate with you
• Send invoices and collect payments
• Improve our services and website
• Send relevant updates, offers, and planning insights via email (you can unsubscribe at any time)

5. Disclosure to Third Parties

We may share your data with:

• Stripe (for payment processing)
• Moosend (for email marketing)
• Google Analytics and related tools

We will not sell or rent your personal information.

6. Security

We take reasonable steps to protect your information, including secure third-party platforms, SSL encryption, and internal access controls.

7. Access and Correction

You may request access to the personal data we hold about you, and request corrections if inaccurate. Email your request to: brisbane@doyenplanning.com.au

8. Cookies

Our website uses cookies for analytics and functionality. You can disable cookies via your browser, but this may affect your experience.

9. Changes to this Policy

We may update this Privacy Policy occasionally. Continued use of the website after changes implies acceptance.

10. Contact

For questions about your privacy or to make a complaint, contact:

Email: brisbane@doyenplanning.com.au
Post: PO Box 763, Bulimba QLD 4171